At mbaje, protecting your personal information is our foremost responsibility. This privacy policy clearly outlines what data we collect, why we collect it, how it is used, and how you can stay in control.
We protect your privacy not just in words, but in practice.
Mbaje (mbaje.im) is a trusted online Sports Betting and gaming platform in Bangladesh. Using our services requires certain personal information. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.
By opening an account or using mbaje's services, you agree to this privacy policy. We want you to use our platform with complete confidence — and that is exactly what this policy is designed to ensure.
Mbaje respects your privacy. Your data is used solely to provide our services and will never be shared or used without your explicit consent.
Mbaje only collects the information strictly necessary to provide its services. We follow a "data minimization" policy — meaning we never collect more than what is needed.
| Data Type | What Data | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, nationality | At Registration |
| Contact Information | Mobile number, email address | At Registration |
| KYC Documents | NID / Passport, selfie photo | At Verification |
| Financial Information | Mobile banking number, transaction history | During Deposit/Withdrawal |
| Betting History | Bet details, win/loss records | During Betting Activity |
| Technical Information | IP address, device information, browser | Each session |
We never store your password in plain text. Passwords are always kept in a hashed format that cannot be read.
Mbaje uses your data for specific, defined purposes. Each purpose is clearly outlined below:
Your information is never used for unauthorized marketing. No psychological profiles are built based on your betting habits.
Mbaje does not sell your data. However, information may be shared in a limited set of circumstances:
Your information will not be shared under any other circumstances without your explicit consent.
The mbaje website uses cookies and similar technologies. Cookies are small text files stored in your browser.
You can delete or disable optional cookies at any time from your browser settings. However, disabling essential cookies may cause some features to stop working.
Mbaje only retains your data for as long as necessary. Once legal obligations are fulfilled, your information is securely deleted.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Compliance |
| KYC Documents | 5 Years After Verification | Regulatory Requirements |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| Betting History | 3 Years | Dispute Resolution |
| Support Contact | 2 years | Service Improvement |
| Browsing Logs | 90 Days | Security Monitoring |
Once the retention period expires, your data is automatically deleted using secure methods that make recovery impossible.
You have full control over your personal data on the mbaje platform. The following rights are available to you at any time:
You can request to view the personal data we hold about you at any time.
You can request corrections to any inaccurate or outdated information.
You can request that your data be deleted once the legal retention period has expired.
You can request that we stop processing your data for specific purposes.
You have the right to download your data in a structured, portable format.
You have the right to opt out of any promotional communications at any time.
To exercise any of the rights above, email us at support@mbaje.im or reach out via live chat. We'll do our best to respond within 30 days.
Mbaje protects your privacy through multiple layers of security:
That said, no transmission over the internet can be guaranteed to be completely secure. In the event of a security breach, we will notify affected members as quickly as possible and take all necessary steps to address it.
Keep your password and login credentials private. Report any suspicious activity to us immediately. Avoid logging in over public Wi-Fi.
Mbaje's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.
Age is verified at registration, and date of birth is confirmed during the KYC process. If we become aware that a minor has created an account, it will be immediately suspended and all associated data will be deleted.
If you become aware that a minor in your household is using mbaje, please contact our support team immediately.
Mbaje may update this privacy policy due to business changes or legal requirements. If any changes are made:
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly to stay informed.
For any questions, complaints, or to exercise your privacy rights, please get in touch with us:
For any privacy-related requests or questions, email us at support@mbaje.im. We'll respond within 24–48 hours.
For urgent matters, reach us directly via the site's live chat. Our support team is available 24/7.
General inquiries are handled within 24 hours. Data deletion requests or more complex cases may take up to 30 days.