Mbaje FAQ — Answers to all your questions

You must be at least 18 years old to register on mbaje. Accounts cannot be created by anyone under 18. Age verification is required during KYC. This policy is strictly enforced as part of our responsible gaming commitment.

No, mbaje only allows one account per person. If multiple accounts are found linked to the same individual, all accounts will be suspended and balances may be forfeited. One device, one IP, and one identity — one account only.

KYC typically requires uploading a scan of your National ID (NID) or passport along with a selfie. Proof of address may also be requested in some cases. Verification is usually completed within 24 hours.

Yes, you can update your email and mobile number from Profile Settings. You'll need to verify via OTP sent to your old number or email before the change takes effect. If you run into any issues, contact the support team.

There's an optional "Referral Code" field in the third step of registration. Enter a friend's code there and you'll both receive a bonus. The code cannot be added after registration is complete.

First, check your spam or junk folder. If it's not there, click "Resend Email" on the login page. Wait 2–3 minutes. If it still hasn't arrived, try a different email address or contact support.

Yes. You'll find a "Close Account" option in your Account Settings. If you need a temporary break, you can use "Self-Exclusion" for a period of 7 days to 6 months. To permanently close your account, please contact support.

mbaje currently supports deposits via bKash, Nagad, and Rocket, as well as bank transfers. All methods are available 24/7 and funds are typically credited to your balance instantly.

The minimum deposit is ৳100, applicable for both bKash and Nagad. To qualify for the 100% first deposit bonus, we recommend depositing at least ৳500.

Withdrawals are typically processed within 15 minutes. In most cases you'll receive your funds within half an hour, though it can take up to 24 hours. Pending KYC verification may result in longer processing times.

The minimum withdrawal amount is ৳500 BDT. Requests below this amount will be declined. For information on the maximum daily withdrawal limit, Financial Transactions Find out more on the page.

Don't panic. First, wait 30 minutes — in most cases the balance updates automatically. If it still hasn't arrived, contact support chat with a screenshot of the transaction. The issue will be resolved within 24 hours.

Contact support as soon as possible. If the transaction is still being processed, it may be possible to cancel. Once completed, it becomes much harder to resolve — so always double-check the number before submitting a withdrawal.

mbaje charges no deposit or withdrawal fees. However, bKash or Nagad may apply their own transaction charges — this is governed by their own policies and is not related to mbaje.

For security reasons, withdrawals are generally processed to the same payment method used for the deposit. To withdraw to a different number, update the number in your profile and complete KYC verification again.

Yes, you can cancel a withdrawal from your transaction history as long as it's still Pending. Once processed, cancellation is not possible. The cancelled amount will be returned to your balance immediately.

You'll receive a ৳500 free bet immediately after registration. Your first deposit also comes with a 100% bonus — deposit ৳1,000 and get an extra ৳1,000 in bonus funds. The maximum bonus is ৳10,000. Bonuses are added automatically.

To withdraw bonus funds, you need to place a certain amount in bets — this is called a rollover. For example, a 10x rollover on a ৳1,000 bonus means you must wager ৳10,000. Rollover requirements vary by offer, so before claiming any bonus, Rewards See the page for details.

You'll receive a cashback of a set percentage of your net losses each week. This is typically credited to your balance every Monday for the previous week. Your cashback rate varies based on your account level.

On your bet slip, you'll see a "Use Free Bet" option below the stake entry field. Click it to view your available free bets, then select the one you want. If your free bet wins, you receive the winnings only — the original stake amount is not returned.

Bonuses generally need to be used within 30 days of being credited. Free bets expire after 7 days. Any unused bonus is automatically cancelled once it expires. Check the "Bonus" tab in your profile to view your current bonus balance.

Yes, mbaje offers reload bonuses daily and weekly. Depositing during specific time windows usually earns you an extra 10–30% bonus. To view current offers, log in and Rewards Visit the page.

Yes. You can opt out of bonuses from your profile settings. If you want to withdraw while a bonus is active, you can cancel it through Support — however, any winnings associated with that bonus may be forfeited.

Log in → Select your preferred match from cricket or football → Click on the odds → Enter your stake in the bet slip → Click "Confirm Bet". That's all there is to it. For a detailed guide, Betting Tips View.

Odds are a numerical representation of the probability of an event occurring. mbaje uses Decimal odds. For example, odds of 2.5 mean a winning ৳100 bet returns ৳250 in total (a profit of ৳150). The higher the odds, the lower the likelihood of winning — but the greater the potential return.

Cash Out lets you claim part or all of your bet's value before a match ends. It's available on both live betting and pre-match bets. Go to your bet history and click the "Cash Out" button next to any active bet.

Live betting is available on major tournaments and matches. You'll find in-play odds for cricket, football, tennis, and most other popular sports. Sports Events Watch live matches currently in progress on the page.

Yes. If a match is cancelled or abandoned, the bet is voided and your original stake is fully refunded. It typically returns to your balance within 24 hours.

Yes, mbaje supports Single, Accumulator/Combo, and System bets. With Accumulator bets, odds multiply across selections, meaning higher potential returns — but also higher risk.

Maximum bet limits vary by event and market. Generally, you can place up to ৳50,000 per bet. High roller members have separate limits. For more details, High Roller View page.

Confirmed bets generally cannot be cancelled. If a cash-out option is available, you may use that instead. Always review your bet slip carefully before placing a bet.

You can bet on over 20 sports including cricket, football, tennis, badminton, volleyball, and basketball. All major tournaments are covered, including IPL, BPL, and the World Cup. To see the full list, Sports Events View page.

On the login page Click "Forgot Password?". You'll receive a reset link or OTP via email or mobile. Set your new password and you're back in. The whole process takes no more than 2 minutes.

Log in → Profile Settings → Security → click "Enable Two-Factor Authentication". Verify with the OTP sent to your mobile. Once active, you'll receive a code on your phone each time you log in — this keeps your account significantly more secure.

Change your password immediately and enable 2FA. Log out of all active sessions from your settings, then contact our support chat with the details. The mbaje team will investigate and take the necessary action.

Your account unlocks automatically after 30 minutes. You can also regain access immediately by resetting your password. Prefer not to use a password? Log in with an OTP instead. For urgent help, contact support.

Always use the official domain mbaje.im. mbaje will never ask for your password or payment details via email or SMS. Do not click on unfamiliar links. If you notice anything suspicious, report it to Support.

There are three ways to reach Support: 1) Live Chat — click the chat icon in the bottom-right corner of the page, 2) Email — support@mbaje.im, 3) Help Center page. Support is available 24/7, seven days a week.

You'll find a "Submit a Complaint" form in the Help Center. Fill in the details and submit it. You'll receive a response within 48 hours. For urgent matters, reach out directly via live chat.

Yes. Responsible Gaming You can set your own daily, weekly, and monthly deposit limits and betting limits from the page. This helps you stay in control of your play.

mbaje is an internationally licensed betting platform. Your data and funds are protected through 256-bit SSL encryption, regular security audits, and strict KYC policies. To learn more, About Us View.