Betting should be a source of entertainment — not a burden. mbaje believes every player deserves to enjoy the experience within healthy limits. That's why we're here with the right tools, the right information, and the right support.
Mbaje puts you in control of your own betting experience
Responsible Gaming means treating betting purely as a form of entertainment — not as a source of income or a way to solve problems. At mbaje, we believe every player should bet with awareness, within their own limits, and most importantly, with enjoyment.
When betting stops being fun and starts feeling like a compulsion, that's where the problem begins. mbaje helps every member recognize and respect that line. The core principles of responsible play are:
Betting is entertainment. Just like you set a budget for a movie ticket, do the same for betting. No one can guarantee a win — so always play with that mindset.
Many people don't realize when normal betting has become a problem. Watch out for these signs in yourself or someone you know:
Chasing losses by betting more after a losing streak
Borrowing money or cutting household expenses to fund betting
Repeatedly trying to stop betting but failing to do so
Hiding your betting from family or friends
Feeling restless, irritable, or anxious when not betting
Prioritizing betting over work, studies, or relationships
No longer getting the same thrill unless betting more than before
Experiencing stress, anxiety, or sleep problems due to betting
Please take a break and get in touch with our support team. Acknowledging the problem is the first step toward solving it — there's no shame in that.
Answer the following questions as honestly as you can. If you answer "Yes" to 3 or more, it may be time to seek help.
Did you bet more than your budget last month?
Has betting been cutting into your time with work or family?
Have you ever chased losses by placing bigger bets to try to win back what you lost?
Have you ever lied to someone close to you about how much or how long you've been betting?
Do you feel irritable or restless when you're not betting?
Has betting caused you to miss bill payments or neglect financial responsibilities?
Have you ever felt that you should cut back on or stop betting?
Have you ever borrowed money or sold something to fund your betting?
0–1 "Yes": You're within normal range — stay mindful. 2–3 "Yes": Warning signs detected — start setting limits. 4+ "Yes": Please reach out to our support team.
You can easily set betting limits from your mbaje account settings. Here's a breakdown of the limits available:
Log in to your mbaje account and click the profile icon in the top right corner.
From the menu, go to the "Responsible Gaming" option.
Choose daily, weekly, or monthly — then select a limit type and enter your amount.
Limits take effect immediately once saved. To increase a limit, a 24-hour waiting period applies for your protection.
Reducing a limit takes effect immediately, but increasing one requires a 24-hour cooling period. This protects you from overbetting in the heat of the moment.
If you feel you need a longer break, mbaje's self-exclusion feature is here for you. Once activated, all betting on your account will be completely paused for the duration you choose.
Once self-exclusion is activated, mbaje ensures no promotional emails or offers are sent to you during that period. Your account cannot be reactivated before the self-exclusion period ends.
Go to the "Responsible Gaming" section in your account settings, or let us know directly via support chat. We'll process it right away.
If a family member or someone close to you is concerned that a loved one may have developed a problem with excessive betting, they can contact mbaje directly. We can put third-party protection measures in place at a family member's request.
Some tips on how to help a loved one:
If you or someone in your family is struggling, reach out to the mbaje support team. We'll connect you with professional counselling services — completely free and confidential.