Mbaje's Terms & Conditions — Complete Guide

Mbaje (referred to herein as "we", "the platform", or "the site") is an internationally licensed online Sports Betting and gaming platform. These terms and conditions constitute a legally binding agreement between mbaje and all of its registered members.

By using the mbaje website or mobile application, you confirm that you have read and agreed to these terms and conditions in full. If you do not agree, please refrain from using the platform.

These terms have been published in Bengali so that members in Bangladesh can easily understand them. However, international legal standards will apply in the event of any dispute.

To open an account on mbaje, the following conditions must be met:

• Users must be at least 18 years of age. Account registration by minors is strictly prohibited.
• Each person may open only one account. If multiple accounts are found, all of them will be closed.
• The name, address, date of birth, and mobile number provided at registration must be completely accurate.
• Accounts cannot be created using false or third-party information.
• Your mobile number and email address must be active and belong to you personally.

Mbaje reserves the right to verify any account. If any discrepancies are found, the account may be suspended or permanently closed.

KYC (Know Your Customer) is an important process at mbaje that verifies your identity and keeps your account secure. KYC must be completed before your first withdrawal.

What you'll need for KYC:

• Clear photos of both sides of your National ID (NID) or passport
• A selfie photo with your face clearly visible
• Mobile banking statement (may be required in certain cases)

Verification is typically completed within 24 hours of submission. Complex cases may take up to 72 hours. Betting is permitted during KYC review, but withdrawals will be on hold until verification is complete.

Mbaje currently supports multiple payment methods including bKash, Nagad, Rocket, and USDT TRC-20. Always send deposits to mbaje's official payment number.

Important Withdrawal Rules:

• Withdrawals can only be made through the same method used for the deposit.
• The mobile number used for withdrawal must match the number registered on your account.
• Bonus funds cannot be withdrawn before the rollover requirements have been met.
• Withdrawals may be temporarily held in cases of suspected suspicious activity.
• The maximum daily withdrawal limit varies depending on your account tier.

Mbaje does not charge any transaction fees. However, your payment provider may apply their own charges, which are outside mbaje's control.

Mbaje offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be read before claiming.

General Bonus Terms:

• Each bonus may only be claimed once (unless otherwise stated in the terms).
• Bonuses cannot be withdrawn until the rollover requirements have been met.
• Real money must be used up before wagering with bonus funds.
• Claiming bonuses from multiple accounts or from the same IP address/device is prohibited.
• Mbaje reserves the right to modify or withdraw any bonus at any time.

For free bet bonuses, only the winnings will be credited to your cash balance — the original stake is not returned. Cashback bonuses apply only to net losses.

Keep the following rules in mind whenever you place a bet on mbaje:

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cashout feature is available).
• Odds are subject to change at any time. The odds at the moment a bet is confirmed are final.
• If a match is cancelled or postponed, the stake for that bet will be refunded.
• If incorrect odds are displayed due to a technical error, mbaje reserves the right to void the affected bet.
• Some bets placed during live betting may be declined due to network delays.

Coordinated betting on the same event from multiple accounts is strictly prohibited. If detected, all related accounts will be closed and balances may be forfeited.

The following activities are strictly prohibited on mbaje and will result in immediate action if detected:

• Creating or operating multiple accounts.
• Bonus system abuse or bonus arbitrage.
• Participation in match fixing or any form of fraud.
• Attempting to compromise the system through hacking, malware, or any other technical means.
• Unauthorized access to another member's account.
• Money laundering or processing of illegal funds.
• Rude or threatening behaviour towards mbaje staff.

If any of the above activities are detected, mbaje will immediately suspend the account, forfeit the balance, and notify law enforcement authorities if necessary.

Mbaje believes that betting is a form of entertainment — not a source of income. We encourage all members to play responsibly.

What mbaje offers:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum stake amount per single bet.
• Break Feature: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Option to permanently self-exclude from the platform.

If you or someone you know is struggling with gaming-related issues, please reach out to our support team. We're here to help, and your privacy will be fully respected.

Mbaje takes the protection of your personal data very seriously. Your information is handled in accordance with our privacy policy.

Information we collect:

• Personal information provided at registration (name, address, date of birth).
• Identity document details submitted for KYC verification.
• Transaction history and betting activity.
• Technical information about your device and browser.

Your data will never be sold to third parties. Information may only be shared where legally required or with your consent. For more details, see our Privacy Policy View page.

Mbaje reserves the right to temporarily or permanently close any account for the following reasons:

• If any provision of these Terms & Conditions is violated.
• If the account was registered using false information.
• If fraudulent documents are submitted during KYC verification.
• If suspicious or fraudulent activity is detected.
• Extended inactivity (more than 12 months).

Members may also request account closure at any time by contacting support. Please withdraw any verified balance before closing your account.

For any dispute or complaint, please contact our customer support team first. We make every effort to resolve issues within 48 hours.

Dispute Resolution Steps:

1. Contact our support team first via live chat or email.
2. Send a detailed description of the issue along with any relevant screenshots.
3. Our support team will investigate and respond within 24–48 hours.
4. If unresolved, the matter will be escalated to a senior team.

Mbaje's decision shall be considered final; however, we always review every dispute fairly and transparently.

Mbaje reserves the right to partially or fully amend these Terms & Conditions at any time. When changes are made:

• The updated version will be published on the site's terms and conditions page.
• For significant changes, notice will be sent via email or SMS.
• The date of any change will be noted at the top of the page.

Continued use of the platform after any changes constitutes your acceptance of the updated terms. Please check this page regularly.